Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.
We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.
We don’t do cancellation of the subscriptions and refund for the subscribers. In any case if you did not receive the subscribed issue please check with your local post office first before writing to us. For PDF subscribers please check your junk folder and make sure you safe list our email address to avoid spamming of our email. Always quote your subscriber id for any communication regards to your subscription.
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.
When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.)
We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged for resend shipping fee per parcel.
* Re-shipping fee is base on the original shipping method used for your purchase.
Modification of Terms